Aliexpress return policy reddit In all. Some buyers may find it convenient and have positive experiences, while others may encounter challenges or difficulties in the return process. Will let you guys know how it went after I've heard their verdict. And don’t trust what you see on pictures on I am based in Manitoba. I've canceled the return and requested a new one, this time clearly showing "Free Returns" label. Don’t order anything at their website, they are not America style service. International customs won't care (at this stage of the process) if this is a returned good or sth you just send them in the first place. To speed AliExpress 6 Amazon 9. The seller wanted to refund the return postage to a paypal account, but I refused (i don't use paypal). What I've noticed is that getting a refund only is much harder now than it was in the past, before they've changed their policy in October 2022 and now almost everything ends with "return and refund", where in most cases the buyer ends up paying for the shipping fee, even if an item has a "free return" or it's clearly the sellers fault. To check if you are lucky and eligible to have a free return, just click The experience of making returns on AliExpress can differ from person to person. But since I have to pay for shipping. You don't have a return policy or anything like it. To Carrier for deliveries AliExpress 7 Amazon 10. I wouldn't buy a tablet that is not 100% official. I believe Aliexpress needs to step in if the employees weren't trained for this, as the "peace of mind" of being able to return something for free, encourages you to buy more without fear or hesitation. There is a high chance your items will be lost or refused when arrived in china, so returning always sucks. " I ordered an $80 phone, which upon cursory inspection, did not match any of the specifications in the listing. If I order at Amazon or EBay, they are free return. I talked to the seller. Submitted refund/return request on 1/18. I am a bot, and this action was performed automatically. ” AliExpress then generates a return label. I bought a cheap computer from AliExpress and want to return it as after reinstalling Windows, it has no drivers anymore and seller gave a driver link which did not provide the correct drivers, then when I told them this they said to ship it back to them which I PayPal will tell you to return the item to CHINA at your cost, which will usually be higher than the value of the item. com find submissions from "example. They also mention, Note: You can only enjoy one-time free local return for one order. If you initiate multiple return requests under an order, you can only enjoy I bought a dress and the store had a policy of 'no return' items over custome made. COVID just kind of helped legitimize this since pretty much every retailer right now isn't offering returns, even B&M locations. But surprise, a return label was not provided! Instead, they showed an address of a local warehouse to return it to and to enter the tracking number. This allows consumers from eight different countries to eligibly return products to I have recieved no update as to the refund. 2a)If you do want to try your luck nonetheless, you look at photos from customer reviews. Perfect then I buy one of the size they and directly support Reddit. You paid all the costs to get the item to you. Well, I had a problem with an item that has what I deem a design limitation. I recently made my first purchase on Aliexpress, which consisted of 3 different products, but sadly, one of them has issues, and I’d like to return it and get a replacement Can someone please tell me how I should go about it and help a lost brother out? Concerning returns to China: If you return an item to the AliExpress seller, they need to "import" the goods back to China. In this case, understanding AliExpress’s return policy can make your shopping experience smoother and worry-free. FILM SOME TYPE OF PROOF, and DESCRIBE the issue 4. It would be more expensive to return the item(s) than to buy a new one. To quality AliExpress 4 Amazon 6. So I’m in between and I’m not sure what to do. If it is not here, then it is time for a dispute. Lots of manufacturers have official stores on Aliexpress and it's safe to buy from them. So let’s say the customer decided to return it, would you have them post it to you or back to Aliexpress seller? Or would you avoid the return and just refund? Here's how AliExpress returns SHOULD happen. I recently purchased a pair of knock-off joycons from aliexpress itself, and after an hour of use the x button stop working properly. I’ve already heard people saying it might be a scam to send it back despite AliExpress saying it’s free shipping especially on your first order. Open a dispute for a REFUND WITH NO RETURN 3. I hope someone can help. My expensive. Never buy expensive items on aliexpress. I assume if you have 'free returns' it goes for the entire time, but I normally don't return stuff so I wouldn't know. There is no warranty other than what the Chinese seller wishes to provide, and even if they claim "1 year warranty", there's no easy way to enforce that from outside China. I provided AliExpress with many pictures and videos to demonstrate the issue, but they claimed that there was not enough evidence. If it didn't, its probably not worth returning. 222K subscribers in the Xiaomi community. With 'Free Return' service, you get an extra 15 days (on top of the on-time delivery date) to decide if you want to keep or return the item for any reason, as long as they are unused, unwashed and in their original condition – complete I've applied to an item with "free return". The moderators can delete your post if they judge that the answer can be found in the FAQs or if the question has been asked and answered many times before on this sub. To get fake brand good AliExpress 10 Amazon 1. Some listings on AliExpress now feature a free return option. Return items is a death sentence for aliexpress. And it’s not documented in With AliExpress 'Free Return' service, you get an extra 15 days (on top of the on-time delivery date) to decide if you want to keep or return the item for any reason. Their website shows 30 Days Free Return. Please check our introduction to the Aliexpress sub. Fortunately, this item allows free return for any reasons and I was able to initiate a return pretty seamlessly with Ali providing me a return label seconds after. Depends on the seller. Please contact the moderators of this subreddit if you have any questions or Aliexpress seems to be not very trustworthy with it's buyer protection so I'm wondering if anyone has bought "free return" items and not had any issue using it or if they just offer half money back or something stupid like that?. I really liked this print & the artist who made it so the only reason I got it was so I could support an artist, even though I’m sure it’s a small percentage. You get prepaid return shipping or a label for that. You may check the order details to confirm whether the refund has been Please check our introduction to the Aliexpress sub. All I had to do was reach out to AliExpress via chat, provide a screenshot of my return shipping cost, and they approved the coupon. Thanks in advance :) Update: The AliExpress team said I will get a full refund :) and I don’t need to return the item. AliExpress does not hold the seller accountable for return costs, yet they present this as an option (for seller to pay return shipping costs), which is the problem. you don’t return goods to aliexpress sellers. I worked for an airline for 10 years. Pray to the ali gods that they dont make you return the item Comparing to price with Amazon AliExpress 10 Amazon 7. Hopefully it will be resolved but I’m hesitant on dealing with the seller as they might not confirm my return package if i have to manually post myself (assuming they pay for return shipping to China). I never return items even when they are broken. All you need to do is lodge a refund only, comment that free return label is not working with proof, and then ask AliExpress to step in. AliExpress Return Policy: Disputes and Refunds. But even then the shipping cost are going to be really bad. The item is unused and unopened. I do not return items for "bad quality. Here's how AliExpress returns SHOULD happen. Either this happens or the shipping cost will be larger than the item you've ordered. When you submit an issue, you can request to return the item “if approved. But with these disputes, it automatically said something about a refund label and "free refunds the first time. Now also on the Fediverse! For thoughtful discussion and news (not technical I had purchased this pair of Hifiman Aryas v2 (2020 model) second hand, so I knew from the get-go that Hifiman is stingy with their warranty policy and doesn't allow transfers of the warranty to a second owner, plus their warranty doesn't cover accidental damage in the first place, so I knew that warranty doesn't apply to me and I that would have to pay out of pocket for a replacement Good luck. Please contact the moderators of this subreddit if you have any questions or concerns. It’s Scam. use the following search parameters to narrow your results: subreddit:subreddit find submissions in "subreddit" author:username find submissions by "username" site:example. That has only happened a handful of times. 💛 In my case AliExpress only refunded, no return needed. AliExpress, one of the leading online retail platforms, connects buyers and sellers from around the world. This policy enables you to get a full or partial refund if you receive an item that is not as described, damaged, defective, or missing parts. You also need to provide proof photos or video of the problem. Below are detailed process for Free Return: AliExpress has a buyer protection policy in place for its return policy. If I get something 'broken' or 'partially working', I file a complaint to Ali and make a video of the issue that I sent to the seller while asking all my money back (item+ship). Open dispute as «Return Goods» correspondingly. e. Based on all the evidence and the return policy of AliExpress, a decision will be made. Welcome to the home of Hasbro's Marvel Legends on Reddit! This is THE place for all things MARVEL LEGENDS: news, discussions, release dates, Please check our introduction to the Aliexpress sub. I simply wait until AliExpress steps in, and they have always decided in my favor. You expected the quality promised. Specific items like electronics, custom products, and perishable goods have different return periods, usually shorter than the standard window. The New AliExpress return policy is on its way to replacing the old one! They have comprehensively updated their free return policy. Whether you return a defective item by AliExpress "free return" scam and likely do not receive your refund, or you use PayPal where you have to pay for shipping back to China, you will lose your money and item both ways. I accepted the proposal immediately. That's the implied contract. You should never agree to return an item. ' It's been a week now. When I opened a dispute to use the AliExpress Free Service Return, it had generated that AE1234567890 "tracking label" but it turns out it's actually the reference number. After I accepted the proposal, it says: 'Your response is well received, and AliExpress will offer the final solution, usually in 2 days. you don’t buy clothes off aliexpress sellers - use shine. Never buy from aliexpress! AliExpress If it was supposed to be free returns and you were instructed to send it to a UK warehouse, assuming you’re in the UK too AliExpress should have provided a shipping label, was that not the case? If it’s not it’s the first time I’ve seen them ask for someone to return an item to their country instead of to the seller directly. Shipping to China is about 25-40 dollars depending on the weight so I did not think it was worth it, especially since their policy says that if the seller does not pay for return shipping, you will be given a COUPON, which I don't want. To return policy AliExpress 5 Amazon 10. They prefer either put return cost on buyer or just make money back through their other items and stores. " Did Aliexpress change its refund policy? Is the return address in your country? Returning to China is a red flag. To get legit official brand AliExpress 2 Amazon 9 Please check our introduction to the Aliexpress sub. I find the return process already confusing but I’m pretty sure I send it to the return label address and then they ship it to china and refund my money when they get it back. Thank you Aquí nos gustaría mostrarte una descripción, pero el sitio web que estás mirando no lo permite. I opened a dispute posting quite a large amount of evidence, confirming that the CPU is faulty, now aliexpress came back to me with a judgement that my evidence is not enough and with an offer to Return goods & get my refund OR keep goods and no refund. I had managed to get through to an AliExpress Live Chat Agent, and they told me they will escalate my request to get a proper return label. get reddit premium. I see 30 day money back guarantee on a lot of sites. com" Aquí nos gustaría mostrarte una descripción, pero el sitio web que estás mirando no lo permite. While AliExpress provides a reliable shopping experience, there may be instances Please check our introduction to the Aliexpress sub. Unofficial Xiaomi subreddit. If your country does not have free returns, you have to return it to china, and often that means paying the costs of packaging the stuff up, and shipping it back, plus potential issues of customs holding your package, sellers refusing the package, claiming it is damaged and so on, leaving you without your money, what The terms of the dispute resolution was to return the merchandise and that the seller pays the return shipping. To return items, you must keep them in perfect condition, without using or removing the labels and the original packaging. If I have my item, then all is well. But Aliexpress told me I need to PAY for the return? And there is no First, you will have to acknowledge that Aliexpress has almost made free returns mandatory for orders in Europe. AliExpress' idea of a free return is "you pay for the return, and we reimburse you with AliExpress credit. Additi AliExpress return policy: do I have free return? You can read AliExpress return policy here but, in short, there are two types of orders: with and without free return. My order missing article but the Aliexpress service just protect seller always using same excuse that seller have evidence. Which is not the reality. Who knows what's installed on those. So recently I bought this item and I wasn’t happy with it so now I’m getting a full refund and I also have to return the item Please check our introduction to the Aliexpress sub. Sometimes sellers don't ask to return the product, sometimes they do. Thanks. Best you could do is contact aliexpress and get them to help. 2) Who pays for the shipping costs when making the return? If you are returning multiple items from the same seller, please return them together to Please check our introduction to the Aliexpress sub. Which was twice the amount I paid for the item originally. It is totally free. Anyone have AliExpress sending you the wrong return labels? Got something from China and the return label has some place in New Jersey listed as the return address. One was not as described and I just decided to return the whole order so I opened a dispute and it was instantly accepted. " It's Never shipped anything overseas but I’d imagine it’d be $1000. Alright so I'm just sick of AliExpress at this point: Opened a return case for a £30 item Paid for return label which was due to expire in 7 days, entered tracking reference into Ali but for reasons out of my control i wasn't able to hand in the parcel to my post office until after those 7 days For the sake of everything thats holy - DO NOT CONTACT THE SELLER OR CONFIRM THE ITEM 2. BEWARE! AliExpress offers a 15 to 30-day return window for most items, providing ample time for customers to return purchases. I have ordered three items, all with the "Free Return" service. Of course, you may have warranty issues, have to return items to China etc. We agreed, that I return it. Aquí nos gustaría mostrarte una descripción, pero el sitio web que estás mirando no lo permite. If you fail to get the free return code/label or provide return tracking number before the deadline, your case will be closed as 0 refund. I ordered one of the higher end protective ones but ya I agree. It hasn’t been completed the return or the delivery of the right camera. I have a no return policy for sanitary reasons (actually legitimate in this case, any and all of my returns are effectively garbage and can't be resold). Your return request will be verified within 2 However, the last time I bought a dress (which was my first time purchasing clothes from AliExpress), it came in a weird size with poor stitching, and the material was not what the seller advertised. AliExpress returns are not as easy as Amazon, and getting a refund after 8 months is impossible. After 5 hours, I still haven’t received any return instructions. Normally you're also supposed to negotiate with the seller about the cost, which is stupid since you can only use one method anyway, so it's not like you have a choice, and with free returns, shipping, handling and customer service is done by aliexpress so you can't contact the seller so that is not needed in this case. The item has been delivered as I've checked via Royal Mail's tracking service, it just doesn't seem to have updated on the AliExpress app. They refund it. Unless it's a high price-point and highly regarded brand like Rimowa, I absolutely do no recommend. AliExpress will then provide the label. Return Policy Issues & Disputes I ordered a Mouse to be exact m7 pro be cause it was cheaper but I realized later that there were 2 versions of the same mouse So I wanted to see if I can return the mouse and get my money back to buy the other version Do I Rip your money. Try to reason with the seller and settle on something that works for both of I am asking to return but they told me that I have to pay return shipping fee. In this article, we’ll take a closer look at the AliExpress return policy, going through the process step by step and covering important information like how to request a return, timelines, and any costs involved. Aliexpress stepped in on 1/23 and proposed a full refund. In today’s global marketplace, the trend for online shopping has become increasingly popular, offering convenience and a wide variety of products at competitive prices. The wrong camera came. You get 100% of your money refunded. Below are detailed process for Free Return: Step 1. I think there's no clear answer when you need to return the item. Well I bought a semi cheap camera. If you change your mind, you can also return an item, but you may need to cover the cost of return shipping. I used to be able to select what I wanted, i. I am about to buy a mice that comes with a free return policy. You should try to settle for a full refund without return, or depending on the cost, give up. Come to find out I’m supposed to pay for the return shipping and then trust either the seller or AliExpress to give me my money back which I’m not really all that comfortable with considering what I know about this company. “ but I am struggling to find this label. AliExpress Return I bought a rg556 that has gray bars running down the screen from the Anbernic Store. Never buy from aliexpress , after my on going order finished, I will delete this app completely. Thanks to all of the trouble I'm going through to get a refund, I'll just never order anything from them, ever again. If you’re not really set on returning the faulty product via the AliExpress return policy, we’d advise you to contact the seller. I rarely open disputes since I really don't have any problems with orders, but so far I haven't needed to return anything yet. If there are no photos of what you want, then I ran into the same issue but not with Choice Store. Please get the free return code/label or provide the return tracking number online within 5 calendar days by login in <>. the only unknown is if you have to pay for the return or not, I don't know how long free return is valid for. Aliexpress join leave 176,844 Aliexpress or not, returns and withdrawal rights are completely different. Has anyone here ever tried and played with a mouse and then returned it on aliexpress? - AliExpress says it offers two protections: Quality Assurance: There's a promise of a 100% refund upon return if any suspected counterfeit items are received. They also said AliExpress had not changed its policy for free returns in Australia. AliExpress agreed to a free return (the listing says “free return service”), but there’s no option to get a return label on the dispute page. return and refund or refund w/o return. Even if it means you'll only get a partial refund, it's always better than no refund at all and having no item, because sellers are counting on that you can't successfully send the package. And if I choose “Refund and Return Items” it says that that I can return it for a full refund but the shipping fees might apply to me. How I got scammed by Aliexpress Choice Return & Refund process and their Official Ali team Issues & Disputes Hello, I am writing this experience so it can be heard and other redditors can be wary of these practices by OFFICIAL Aquí nos gustaría mostrarte una descripción, pero el sitio web que estás mirando no lo permite. Get an approximate price for the return. Can someone help please. Usually, it takes 3-20 business days, varying with different banks, for buyers to receive the refund after the refund is successfully processed by AliExpress. If the item had free returns, you can try. I bought a pair of pants that were poorly sewn, six inches too big around the waist, and two inches too short. Yeah, generally when you return something you always get a full refund. They gave me a discount to buy the right product minus the cost to return the bad one. AliExpress issued me a coupon for the return shipping. Step 2. Free Returns: If not satisfied with the order, it can be sent back within 90 days Aliexpress changed their FREE RETURNS policy overnight (a month ago it seems, from other reddit posts) without informing ANY of their customers!! I had an order all the way from JULY 1 (order date) that ONLY confirmed as Although the seller was at fault they only refunded me the purchase price and original shipping. Now, I'm just waiting for a final solution. I've be customer Aliexpress since launch and have be customer of Alibaba long before so know how they work and that refund and not need for return items is I put an alert on my phone calendar when the buyer protection is schduled to run out. Anything else is fraudulent. Never give out personal details to people contacting you in chat or PM on this sub. In my case, it took 2 days to get a chat agent that understood this and they still only offered half the return shipping cost despite chats showing the seller agreed to cover return shipping. There you can find a lot of FAQs and guidelines related to Aliexpress. Because you're a kind person you wrap it up and return it. . I'm wondering if this is normal with AliExpress and if it's not if I should contact them as I've never gotten a refund on anything via AliExpress before. I don't know how many crushed, punctured, and busted aluminum luggage I have had to take damage claims for in those ten years. I would not mind returning if there was a return shipping label included. This seemed good after I faced Aliexpress with more than 3 problematic With AliExpress 'Free Return' service, you get an extra 15 days (on top of the on-time delivery date) to decide if you want to keep or return the item for any reason. Talked to a representative and they said that's normal. I just opened disputes on two items - astoundingly, seller got specs wrong on BOTH items (wrong size/color). According to the description it's "no questions asked". It’s now more annoying to do, but hopefully this helps all of you, and saves you from the headaches I had to deal with. The listing says “free returns” but I’ve read horror stories about getting money back from AliExpress. for product recommendations, it's subjective and depends on individual preferences. znbhy eudc jcaxg ogmjq jnxbw lin kzaa dsko njuftn aefj uplbd ykklhvco pxcx oqhyf tljsh